How It Works for Support Sites
Make it easier for customers to show your support reps exactly what’s wrong—embed the Screenr Business recorder on your support site. When customers submit screencasts of their issues, your reps can understand and fix problems faster.
Try it out: record a fictitious problem at our demo site.
Ready to embed the Screenr Business recorder on your site? It’s simple.
Create your recorder
Just choose your settings, permissions, and whether you want to integrate directly with Zendesk, Salesforce.com, FogBugz, YouTrack, or another system. It takes just two minutes.
Brand your recorder
Customize the Launch Screen Recorder button, recorder, and recorder form with your logo and corporate images. You can even tailor the recorder form text.
Embed your recorder
Add the recorder to your support site by copying and pasting provided HTML code. Your customers can now record a screencast of their problems by clicking the Launch Screen Recorder button. It’s that easy.
View screencasts to fix customer problems faster
Watch the problems your customers have recorded. They’ll explain how the problem started and how it affects their workflow. With this information, you can close tickets twice as fast.