How It Works for Zendesk
Make it easier for customers to show your support reps exactly what’s wrong—integrate the Screenr Business recorder with your Zendesk. When customers submit screencasts of their issues, your reps can understand and fix problems faster.
Adding Screenr Business to Zendesk makes it easy for your customers and agents to record web-based screencasts with just one click. It provides two great features to your customers and agents:
- Your customers are able to record screencasts that create new Zendesk tickets by clicking the Record button in the Zendesk sidebar
- Your customers and agents can easily add screencasts to existing tickets by clicking the Record button in the Zendesk sidebar
